1. Order to be confirmed via 90% deposit.
    

2. It is the client’s responsibility to provide the correct link(s) to Duality Lifestyle and thereafter confirm that the link(s) indicated in the quote and the screenshot image(s) of the item(s) shown in the quote match and are correct.
    

3. Insurance is available at a rate of 5%. Insurance ensures coverage for replacement in case of loss of your item(s) during transit from our USA/UK facility to Kenya. Items without insurance will not be replaced in case of loss during transit from our USA/UK facility to Kenya.
    

4. Insurance does not extend coverage to items damaged in transit.
    

5. For undelivered goods, storage fees of Ksh. 200/- per day apply seven days after being notified about arrival of your goods in Kenya.
    

6. Duality Lifestyle does not take responsibility for the wrong item and will not offer returns, refunds, exchanges and for any incorrect items.
    

7. Duality Lifestyle does not search for websites and recommend products to its clients. Our core business is to provide one way shipping service from USA/UK to Kenya. 
    

8. The landed cost is the cost from our USA/UK facility to Duality Lifestyle’s Nairobi facility. Delivery from our Nairobi location to the customer’s location is available at an additional fee.
    

9. To facilitate dispatch, the balance is payable upon arrival of goods in Nairobi. NO GOODS WILL BE DISPATCHED UNTILL THE FULL BALANCE HAS BEEN SETTLED.
    

10. Duality Lifestyle only ships items that have been purchased through Duality Lifestyle on behalf of the client through the “buy on my behalf” service.
     

11. Meaning of “buy on my behalf” – where Duality Lifestyle makes the payment to the seller on the client’s behalf once the client has confirmed the order with Duality Lifestyle by paying the indicated deposit amount to Duality Lifestyle. It excludes any other types of interaction by Duality Lifestyle with the seller (such as product details, suitability, technical details etc.).
     

12. Duality Lifestyle does not search for and recommend products to its clients. Any such engagement must occur between the client and the seller directly.
     

13. It is the client’s responsibility to engage with the seller for all product details and product suitability confirmations prior to engaging with Duality Lifestyle for its “buy on my behalf” and shipping services.
     

14. Duality Lifestyle does not engage with sellers on client’s behalf (except for only when making the payment on the client’s behalf to the seller after the client has confirmed the order with Duality Lifestyle by paying the indicated deposit amount to Duality Lifestyle) as this is not within their scope of work. At this point, Duality Lifestyle assumes that the client has taken the responsibility to carry out the necessary due diligence to confirm that the products they are ordering fall within their required technical needs and suitability. 
     

15. Once an order has been placed, returns, refunds, or exchanges are not possible.
     

16. Prices are subject to change at any time without prior notice.
     

17. Warranty is not applicable on any item as we only facilitate shipping and are not manufacturers of the ordered items.

18. Duality Lifestyle does not provide set up and technical support for any items.
     

19. Duality lifestyle does not take responsibility for the seller’s products that vary from their pictures as Duality Lifestyle is not the manufacturer of any product.
     

20. Duality Lifestyle does not accept any responsibility for the incorrect purchase and choice of the product size, color and/or any other product specifications.
     

21. Duality Lifestyle is not responsible for the condition in which the goods arrive from sellers in the USA/UK.
     

22. Duality Lifestyle does not assume responsibility for any recommended products, brands, or services.
     

23. All orders will be accepted and processed at Duality Lifestyle’s discretion.
     

24. All orders are placed at the client’s risk.
     

25. Payment of deposit confirms acceptance of all stated terms and conditions by the customer